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FAQs

Get answers to some frequently asked questions

What service does Yedibeba provide?

Yedibeba is a shopping fulfilment service giving customers the ability to select and purchase products internationally and have these delivered locally to their chosen address.

When should I buy through You Buy?

You Buy shopping is suited to customers with the ability to purchase in the currency of seller. Yedibeba would receive the purchased items and deliver to the customers address.

When should I shop through We Buy?

We Buy shopping is suited to customers with local currency but require the purchase currency equivalent. Yedibeba would purchase on their behalf and deliver to the customers address.

How long will it take my shopping to arrive by Air Freight?

Shipping via Air Freight arrives in Ghana in 4 – 5 days.

How long will it take my shopping to arrive by Sea Freight?

Shipping via Sea freight arrives in with you in Ghana within 4 – 5 weeks of shipment.

What Yedibeba service do I need to protect my purchase?

Customers can purchase additional packaging to protect their delicate purchases.

Can I return my purchase for a refund?

Refunds on purchases can only be processed prior to shipment from our warehouse.

How can I communicate with Yedibeba?

Customers of Yedibeba are setup on our client portal for direct communication to our office.

What is the lowest transaction accepted?

No purchase transaction value is too small

From what locations do you take orders?

Customer orders are available from any location.

What is my max weight?

There is a no max weight for shipment. There are health and safety considerations to bear in mind, so bulky and heavy purchases have must be communicated to Yedibeba prior to the transaction completion.

What forms of payment are accepted by Yedibeba?

Yedibeba accepts all major modes of payments. These are payments by Cash, Debit Card, Visa Card and MoMo. Payments have to credit our account before the Yedibeba order will be processed.

How do I track my purchase?

Tracking is provided for the major milestones along the purchase and delivery operation. These are purchase delivery at our warehouse, shipment from our warehouse, arrival at port and delivery to local warehouse. Delivery slots will be provided prior to delivery at your address.

Do you deliver perishable items like fruit?

Delivery of perishable items will only be undertaken by air freight and can be quoted upon request.

How many items can I order?

There is no limits on quantities that can be ordered.

Is there a Yedibeba package pickup service?

Yedibeba currently does not offer a pickup service.

Bulky item sizing?

There are no limits in size to bulky items. We do request prior notice however for any bulky items.

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    From a single pen to an industrial sized printer, we can provide a fast and secure international shopping and delivery service straight to you.

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    Yedibeba
    92 Oldfields Road
    Oldfields Trading Estate
    Sutton, SM1 2NU
    [email protected]
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